Intellectual property policy

At Hotucolor, we have a deep respect for the intellectual property rights of third parties and maintain a strict zero-tolerance policy against counterfeit or infringing products.

We take proactive measures to ensure that the products we sell do not infringe upon any intellectual property rights. While we regularly review our product listings to identify and prevent potential infringement, a violation may occasionally go unnoticed. In such cases, we encourage intellectual property rights owners to contact us directly for a swift resolution.

1. Accepted Complaints

We accept and will investigate intellectual property infringement complaints related to the following types of violations:

Trademark Infringement: Unauthorized use of a trademark that is identical or confusingly similar to your registered trademark on goods or services that are similar to yours.

Patent Infringement: Unauthorized use of a granted design or utility patent.

Copyright Infringement: Unauthorized use of copyrighted content or media (such as images, music, videos, etc.), or the sale of copyrighted works without proper authorization.

Other Infringements: Any activity that is considered an infringement under applicable local laws.

2. Complaint Procedure

If you believe your intellectual property rights have been infringed upon, please submit a formal complaint notice to us via email at support@hotucolor.com.

Upon receiving your complaint, we will conduct a thorough internal investigation. If your claim is found to be valid, we will take immediate action to address the issue.

3. Actions We May Take

If an infringement is confirmed, we may take the following actions:

Immediately remove the infringing product(s) from our website.

Contact the relevant parties to inform them of the issue and facilitate a resolution.

Cease all sales of the infringing products and, where appropriate, destroy any inventory we hold that infringes on your intellectual property.

Suspend or terminate our relationship with any responsible party.

4. Collaboration & Reporting

We rely on the cooperation of intellectual property rights holders to help us quickly identify and resolve any potential infringements. If you suspect a violation, please contact us using the information provided above. We are committed to upholding intellectual property laws and ensuring all complaints are handled in a timely manner.